Yes, you can typically change your flight, but fees may apply. Please go to Manage My Booking on the airline’s website you are flying with. If you have any issues, please contact our customer service for more information.

Our customer service team will assist you in rebooking your flight or processing a refund with the airline, depending on the circumstances.

The baggage allowance varies depending on your airline and ticket type. Please check your itinerary or contact our customer service for details.

Please check your airline's specific guidelines.

We've partnered with Snap Finance, who utilise secure technology to enable you to conveniently submit a loan application online.

The application process is simple and can be completed online, with a decision in minutes. The flexible repayment options allow you to choose the repayment plan that best fits your needs and budget.

Representative 29.9% APR. Disclaimer: Floan acts as a credit broker and not a lender. Credit is subject to status and affordability checks. Flexible repayment options may not be available to all applicants. Floan is authorised and regulated by the Financial Conduct Authority (982467).

Snap Finance understands that circumstances change and will always strive to help in instances in which you are experiencing personal/financial difficulty. Snap Finance is a convenient and reliable option to consider. Read more: Snap Finance

Snap will assist you in setting up convenient, pre-authorised direct debit payments through your bank account.

When making your application, Snap will make an assessment on your eligibility, credit history, and affordability. When assessing eligibility, Snap conducts a 'soft' search on your credit file to assess loan affordability and repayment likelihood. Be aware that once your application is finalised, a 'hard' check will appear on your credit file.

For security reasons, goods can only be delivered to your home address. If you have recently moved, please contact Snap's customer service team on 03300 109381 to update your address.

If your application is declined, Snap may not be able to provide you with the specific reasons why. Snap refers to credit report data, along with your financial details, to make lending decisions. If you feel as though there may have been a mistake, contact Snap directly using the contact details provided in the email notifying you of your unsuccessful application.

Contact the Snap customer service team directly by texting the word HI to 07860 078257 to discuss any amendments to your direct debit.

If you haven't received your goods, please contact us directly and we will help you.

Before signing your Snap loan agreement, you will receive essential documents to review. Please ensure you understand the terms and information within these documents and reach out to Snap's customer support team if you have any questions.

If you wish to make additional payments, please text the word PAY to 07860 078257 in order to make a secure payment or email customer@snapfinance.co.uk.

Upon approval and completion of your purchase, you will be required to sign your loan agreement. Once signed, you will receive a copy via email. For any questions or concerns, Snap's customer support team will be able to assist.

Life can bring unexpected changes. If you encounter difficulties with your online application or face uncertainty, reach out to the Snap customer service team for assistance. In cases of changing circumstances, please contact the Snap customer service team on 03300 109 381 and they will be able to assist. Alternatively, text the word HI to 07860 078257 or email customer@snapfinance.co.uk.

For enquiries about your loan, including Direct Debit setup or personal details updates, please text the word HI to 07860 078257 or email customer@snapfinance.co.uk.

To process your application, you'll need to provide personal, employment, and financial information. Snap will use this data for creditworthiness and affordability assessments through one or more Credit Reference Agencies. Learn more about how Snap handles your personal data in their Privacy Policy.

Snap Privicy Policy

You can contact our customer service by phone or webform and we will email you back. Our contact information is available on our contact us page, here.

We will be launching more options to choose from soon, at the moment it starts at 18 months, you will be able to soon start at shorter durations.